India has the third largest startup ecosystem in the world. Under Prime Minister Modi, startups in India have finally received overwhelming recognition and support. India has seen at least a dozen start-ups achieve unicorn status, including Flipkart, which was bought by Walmart for $16 billion in 2018.
USISPF’s Startup Connect
USISPF is committed to bridging the gap between the U.S. and India by focusing on cross border startups with the creation of Startup Connect. The program is being designed by startups, for startups with the goal to increase job creation in the United States and India.
By 2025, India will have the world’s largest population, generating one of the greatest B2C opportunities in the world. The U.S. is the preeminent technology capital of the world. U.S. businesses have been the biggest investors in India since liberalization began in 1991. Conversely, the U.S. has been the top investment destination for Indian companies. The two countries saw bilateral trade jump to $160 billion in 2019 from $142.8 billion in 2018.
With its rich history, education and talent, India has been at the forefront of software and technology for decades. It has produced three waves of technology companies: moving from IT services, to back offices for MNCs to software products. The U.S. is the world’s largest market for software products, which automatically makes it a great enterprise market opportunity for Indian startups. It also offers hi-tech professionals in the United States access to a broader range of startups to work for.
Indian startups are growing presence in the U.S., hiring local teams, and, in some cases, moving one or more members of the founding team including the CEO to the U.S. For these startups, the U.S. and India provide a dual headquarter structure at an early stage. But this journey is not without policy and regulatory roadblocks in both countries.
USISPF’s Startup Connect will provide a platform to foster closer cooperation between startups and policy makers to create jobs and boost local economies in both countries by enabling seamless cross border tech trade.
Program & Partners
Startup Connect will be chaired by Umesh Sachdev, CEO of Uniphore, and co-chaired by Vinod Muthukrishnan (CEO, CloudCherry and now Chief Evangelist at Cisco). In its initial phase, the initiative will focus on the current wave of B2B startups emerging from India and operating in the U.S. India Strategic corridor to drive economic value. In the future, it will expand its focus to include U.S. startups looking to expand in India.
Uniphore is the global leader in Conversational Service Automation with offices in the U.S., India and Asia. The company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.
Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
About CloudCherry (Cisco)
CloudCherry, acquired by Cisco in 2019, is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. Predictive analytics help contact center agents make real-time journey modifications such as up and cross-selling, discounts, service modifications and more, to meet customer needs and improve loyalty. Together, Cisco and CloudCherry help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.